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The Blocked Drain Guys
Office hours: Mon – Sat 8.00 – 18.00. Sunday CLOSED
Licence 93566C
Call now, $0 call out fee0418 408 333

Local Blocked Drain and Drainage Plumbers in Kirrawee

Blocked Drains and Drainage in the Sutherland Shire? We Fix Them Fast

Blocked drain? Overflowing toilet? Backyard flooding? We’re ready.

When your drain blocks at 6am on a Monday or 11pm on a Saturday, you need someone who picks up the phone. The Blocked Drain Guys have been clearing drains across Sutherland Shire and Sydney since 2000. Licensed, insured, and based right here in Kirrawee.

Local Blocked Drain Guys plumber walking to the work van in the Sutherland Shire

$0 Call Out Fee

Drains Cleared Fast

Blocked drain plumber from The Blocked Drain Guys loading pipe onto the red work van

Blocked Drains For Home Owners

Blocked drain at home? Same day where we can, with a $0 call out fee.

Blocked Drain at Home? Call Now
Blocked Drain Guys plumber preparing drain clearing equipment in the work van

All Commercial Plumbing Services

Planned drain maintenance, CCTV reports for committees and after-hours call-outs.

Strata and Commercial Drainage

Why Blocked Drains Happen in the Sutherland Shire

Sutherland Shire has its own drainage challenges. Homes built in the 1960s through 1980s often still run on original clay pipes, and those pipes crack, shift, and let tree roots in. The sandstone geology across the Shire means shallow pipe runs that are more exposed to root intrusion, especially from fig trees and paperbarks. Near the coast in Cronulla, Caringbah and Kurnell, salt air corrosion weakens old copper and galvanised fittings.

Trees That Cause Blocked Drains

Sydney Water keeps a list of trees to avoid planting near wastewater pipes. The list includes figs, paperbarks, lilly pillies, large gum trees, jacarandas, bottlebrush and camphor laurel. Before you plant, you can get a sewer service diagram from Sydney Water Tap in to see where your pipes run. If one of these trees is already near your drains, Sydney Water says a plumber can set up a regular maintenance plan for you. There is more on this in our post on trees to avoid for blocked drains.

We Deliver Plumbing and Drainage Solutions For:

  • Residential homes
  • Council managed parks & ovals
  • Schools, strata & property managers

Blocked Drain Plumbers for the Sutherland Shire and Sydney

We don’t just clear blocked drains we advise on the cause then provide solutions to maintain and prevent the problem from recurring. That is why homes, strata buildings and property managers across the Sutherland Shire call us for blocked drain repairs. At The Blocked Drain Guys, we understand the frustration and inconvenience that comes with having a blocked drain. Our plumbers have the drainage equipment and the experience to find what is blocking your drain and fix it promptly. The Blocked Drain Guys are only a phone call away and we can be at your home or workplace the same day as you call.

Areas we service

We are based in Kirrawee and cover all of Sutherland Shire, Caringbah, Cronulla, Miranda, Engadine, Gymea, Sutherland, Menai, Jannali, Bonnet Bay, Loftus, Heathcote, plus Inner West Sydney and the broader Sydney metro.

Booking A Plumber is as Easy as 1-2-3

Get a Blocked Drain Quote
  1. Request a Quote

    Call or send a text on 0418 408 333 or submit a contact form and we’ll get back to you promptly with honest advice.

  2. Book a Time

    We’ll arrange a time that works for you. We show up on time and keep you informed every step of the way.

  3. Job Completed

    Relax knowing the work is completed safely, professionally, and cleaned up properly. Your satisfaction matters to us.

Blocked drain plumber loading pipe onto The Blocked Drain Guys van

Signs You Have a Blocked Drain

Most blocked drains give you a warning before they overflow. Sydney Water lists the signs to watch for (Sydney Water: wastewater blockages):

  • Slow drains: your sink, bath or toilet empties slowly.
  • Toilet trouble: the toilet isn’t flushing properly or has overflowed.
  • Gurgling: the toilet or a floor drain makes gurgling noises.
  • Outside overflow: wastewater has come up through the drain or gully near your outside tap.

If you notice one of these, call before it gets worse. A blocked drain that is slow today is often a full blockage next week, and clearing it early is quicker for everyone.

Blocked Drains: Your Pipes or Sydney Water's?

Not every blocked drain is yours to fix. Sydney Water is responsible for its wastewater network, and you are responsible for the wastewater pipes from your property up to where they connect to that network.

Sydney Water says the blockage is probably in your private pipes if:

  • Neighbours: your neighbours aren’t having a blockage.
  • Shared drainage: your drainage isn’t shared with other properties.
  • Local flooding: there’s no flooding in your local area.
  • Your water use: you only get an overflow when you use water on your property.

If wastewater is overflowing in the street or a public place, call Sydney Water’s faults line on 13 20 90. If the blockage is in your private pipes, you need a licensed plumber, and that’s us. When we run the CCTV camera through the line, we can show you exactly where the blockage is and whose pipe it sits in.

Claiming Back the Cost of a Blocked Drain in Sydney Water’s Pipe

If the blockage turns out to be in Sydney Water’s pipe, you may be able to claim back reasonable out-of-pocket costs. Sydney Water’s rules are that the licensed plumber reports the blockage to them and gets a job number, and your claim needs that job number and your invoices. Sydney Water says a claim can take up to 8 weeks to process (Sydney Water: make a claim). When our camera shows the blockage is in Sydney Water’s pipe, we report it to them and give you the CCTV footage to go with your claim.

How to Unblock a Blocked Drain Safely Before You Call

Some blocked drains you can shift yourself, and some need a plumber. Here’s how to tell the difference.

Try a Plunger on a Blocked Sink or Toilet First

For a slow sink, basin or toilet, a plunger is the safest thing to try first.

Read more

Clear any hair or food you can reach from the plug hole, then plunge with a few firm pushes. If the water drains away and stays clear, you’ve fixed it. If it’s still slow, or it blocks again in a day or two, the blockage may be further down the line.

Are Chemical Drain Cleaners Safe to Use on Blocked Drains?

Only if you follow the label exactly and never mix two products.

Read more

Chemical drain cleaners are strong chemicals. They won’t cut through tree roots, wipes or a broken pipe, and those are common causes of the blocked drains we’re called out to. If you’ve already poured something down the drain, tell us when you call so our plumber knows before opening it up.

When a Blocked Drain Needs a Plumber

Call a plumber if you notice any of these:

Read more
  • More than one drain: two or more drains or toilets back up at the same time, which points to the sewer line.
  • Outside gully: wastewater comes up through the gully near your outside tap.
  • Smells and wet patches: there is a sewage smell or a soggy patch in the yard.
  • Repeat blockages: the same drain keeps blocking every few weeks or months.

These are signs the blockage is deeper in the pipe than a plunger can reach. We can find it with the CCTV camera and clear it with the jetter. In NSW, cleaning and repairing a drain that connects to the sewer is licensed draining work, so leave it to licensed plumbers.

Commercial and Strata Drainage

Our plumbers clear blocked drains for strata buildings, property managers, schools and council parks and ovals as well as homes. Commercial drainage has its own problems: shared lines that block for every unit at once, basement carparks that rely on sump pumps, and long stormwater runs under car parks and courtyards.

If you manage a building in the Sutherland Shire or southern Sydney, call us about regular drain maintenance before the next blocked drain becomes an emergency.

Our drain cleaning services for strata and commercial sites include:

  • Inspect: CCTV inspect the drains and show the strata committee or property manager the footage.
  • Clear: jet clean blocked sewer and stormwater drainage.
  • Reline: reline damaged pipes under slabs and common property without excavation.
  • Maintain: service sump pumps and stormwater pumps in basement carparks.

Blocked Drains in Rentals and Strata Buildings: Who Pays?

A blocked drain in a rental or a unit raises the same two questions: who calls the plumber, and who pays? The NSW Government sets out the rules, and here is the short version.

If You Rent and the Toilet or Drain Is Blocked

Tell your landlord or real estate agent first, in writing if you can.

Read more

The NSW Government lists a blocked or broken toilet as an urgent repair (NSW Government: getting repairs done). For a blocked or broken toilet, if you can’t reach your landlord or agent, check your lease for a preferred tradesperson. You can then have a licensed tradesperson do the repair and be paid back up to $1,000 within 14 days of sending the details and receipts. For other blocked drains, get your landlord’s or agent’s OK before you book the repair. The landlord may not have to pay you back if you caused the damage or didn’t give them a fair chance to arrange the repair.

If You Own a Unit in a Strata Building With a Blocked Drain

In most strata buildings, you look after the plumbing in your own internal walls and fixtures, like your toilet, sinks and shower.

Read more

The owners corporation looks after the plumbing in the boundary walls and under the floor (NSW Government: strata repairs and maintenance). If only your unit is blocked, the blockage is probably in the pipes that serve your unit. Whether that pipe is yours or common property depends on where it runs, so check with your strata manager before you pay for the repair. If several units back up at once, it is likely a shared drainage line, so tell your strata manager or committee. If you call a plumber yourself in an emergency, the NSW Government suggests taking photos and asking the plumber for written details of the problem and what was done to fix it, so you can ask the owners corporation for a refund if the pipe is theirs.

If You Manage a Strata Building With Blocked Drains

The NSW strata rules treat blocked sewerage pipes as an emergency repair, so the owners corporation can get them fixed without first collecting the two quotes needed for bigger work.

Read more

We can CCTV inspect the line and give the strata manager or committee the footage, so everyone can see where the blockage was and whose pipe it was in. If the same drainage line keeps blocking with tree roots, ask our plumbers about regular drain maintenance. Our strata plumbing page has more on drainage work for owners corporations.

What Happens When You Call Us About a Blocked Drain

When you call about a blocked drain, here is what to expect:

  • Same day: we can usually be at your home or workplace the same day you call, in a van fitted out for drain cleaning.
  • No call out fee: you don’t pay just for us to turn up.
  • Find the cause: if the cause isn’t obvious, we can run a CCTV camera through the pipe to see what is blocking it.
  • Clear explanation: we tell you what we found and what the drain cleaning or repair involves before we start.
  • Before we leave: we explain what caused the blockage and how to stop it coming back.

You deal with a local plumber based in Kirrawee, not a call centre.

Blocked Drains Across the Sutherland Shire

We are blocked drain plumbers based in Kirrawee and clear blocked drains across the Sutherland Shire, including Caringbah, Cronulla, Miranda, Engadine, Gymea, Sutherland, Menai, Jannali, Bonnet Bay, Loftus and Heathcote. Older homes near the coast and in the leafy streets of the Shire are where we see the most root problems, because clay pipes and big trees share the same ground.

If you’re in the Shire and your drain is slow, gurgling or overflowing, call us for drain cleaning and we’ll come out the same day where we can.

Drain plumber from The Blocked Drain Guys at the work van

You Can Trust The Blocked Drain Guys

CM3 certified contractor
Sutherland Shire Council
Fully vaccinated team
Google reviews

What Our Customers Say

5.0
100+ Google reviews
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noah lester
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Great service, friendly team, and quality work. Arrived on time, completed the job efficiently, and left everything clean and tidy. Highly recommend.
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Mark Adamson
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Fast friendly, and professional. You will not find better. A standout business
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Dave Bailey profile picture
Dave Bailey
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A breath of fresh air above the smell of the sewage. Craig is a true gentleman and good to his word. If you need to unblock your drain give them a call. Top bloke, top job and top company. Im a tradie and I know what the industry can be like. This is Proper old style customer service.
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Joanna Murphy profile picture
Joanna Murphy
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We had a blocked sewer and Craig from The Blocked Drain Guys came out straight away. He was fair, honest, kind, and cleared the problem quickly. Highly recommend them for fast and efficient service – thank you Craig! For context, before calling Craig we had contacted another company (Dans Plumbing). While they partially cleared the blockage, they then tried to pressure us into unnecessary “repairs” with a ridiculous $17,000 quote, making false claims about damaged pipes. We refused, but still had to pay $1,250 for their overpriced call-out. In the end, Craig solved the issue properly without the nonsense. If you want genuine service without being ripped off, go with The Blocked Drain Guys.
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Deborah Locke
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These guys are great! They were quick and cheap. I got a good job done with little fuss. Will be using them next time. Highly recommend 👌
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Lila Micevska
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Craig was fantastic to deal with from start to finish. He was incredibly patient, took the time to explain everything clearly (and I had a lot of questions!), and made sure I fully understood what was going on. His work was super thorough, and he managed to clear my blocked drain on the same day—which was such a relief! On top of that, his pricing was very reasonable, especially for the quality of service provided. I’m so grateful and will definitely be using Craig as my go-to plumber from now on. Highly recommend to anyone looking for a plumber they can trust!
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Philip Chang
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Very happy with the service provided by Craig and his team. Highly recommend.
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Rosie Argiropoulos
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Excellent service from Craig and his team. Very professional and polite. Removed all rubbish after completing the job. Notified of their arrival time at each stage. I would highly recommend The Blocked Drain Guys. Thank you for all your help.
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Brian Chen profile picture
Brian Chen
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Craig came around to look at our blocked storm drainage. He is very experienced, knowledgeable and professional. I would recommend him to anyone without hesitation.
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Luke Phoenix profile picture
Luke Phoenix
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The team came out to check on our drainage, found roots in the pipes and fixed that up for us. Professional and efficient work, resonably priced. Give them a call to discuss your work.
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Leading Causes of Blocked Drains

Call 0418 408 333
foreign objects causing a blocked drain

Foreign Objects

Children often flush all sorts of “stuff” into toilets and some objects cause massive blockages.

tree roots in a blocked drain

Tree Roots

Tree roots naturally go towards a water source and cracked or porous pipes provide water for trees!

grease build up blocking a kitchen drain

Build Up of Grease

Fats and oils are the main cause of kitchen sink blockages. Never put fat or oil down a drain.

toilet wipes blocking a sewer drain

Toilet Wipes

Even if the packet says flushable, wipes cause massive blockages for homes and for Sydney Water. Put them in the bin.

hair clogging a shower drain

Hair

Hair in the shower and bathroom sink when combines with bodycare and shampoo becomes a big tangled smelly mass in the drain.

sanitary items to bin, not flush, to avoid blocked drains

Sanitary Items

Tampons, pads, liners and even nappies must never be flushed. They need to be wrapped and binned.

damaged drain pipe out of alignment

Damaged Pipes

Things can move including your homes foundations and soil. This can move pipes out of alignment and reduce the flow.

food waste clogging a blocked kitchen sink

Food Waste

Food scraps in the kitchen sink are washed down and get trapped in the built up fats and oils, it creates a solid clog.

Licensed Blocked Drain Plumbers Since 2000

The Blocked Drain Guys operate under Plumb-Quick Pty Ltd, with NSW Fair Trading Contractor Licence 93566C and Qualified Supervisors Licence 67936C. We have been doing this for over 26 years. ABN 86 081 868 984.

Check our licence with NSW Fair Trading
  • Contractor
    Licence
    93566C
  • Qualified
    Supervisors Licence
    67936C
  • Clearing
    drains since
    2000

FAQS For Blocked Drain Plumbing

Find answers to common questions about our plumbing services.

We cover all of Sutherland Shire including Kirrawee, Caringbah, Cronulla, Miranda, Engadine, Gymea, Sutherland, Menai, Jannali, and Heathcote. We also service Inner West Sydney and the broader Sydney metro area.

Yes. Blocked drains do not wait for business hours and neither do we. Call us any time, day or night.

Many Sutherland Shire homes were built in the 1960s to 1980s with clay drainage pipes. Over time these pipes crack and tree roots, especially fig trees, get in. The sandstone geology also means pipes sit closer to the surface, making them more vulnerable.

Yes. We hold NSW Fair Trading Contractor Licence 93566C and Qualified Supervisors Licence 67936C. We have been operating since 2000.

Yes. All our workmanship is backed by a warranty, and we use high quality materials designed for long term performance. We focus on permanent solutions, not short term fixes that lead to repeat problems.

It depends on where the blockage is and what caused it. A blocked sink is usually a quicker fix than tree roots in the sewer line under your yard. There’s no call out fee, and our pricing is fixed upfront, so you know the cost before the drain clearing starts. If the cause isn’t clear, we can run a CCTV camera through the pipe first. That way the quote is for the actual problem, not a guess.

Yes, and blocked drains are the majority of our work. Our vans carry CCTV cameras and drain jetters, so we can deal with what we find on site instead of hiring equipment first. Some blockages take longer to clear, like tree roots in an old clay pipe, and we’ll explain that before we start.

First we find the cause. If it isn’t obvious, we run a CCTV camera through the pipe to see whether it’s tree roots, grease, wipes or a broken pipe. Then we jet clean the drain with high pressure water to cut through the blockage and flush it out. If the camera shows a cracked pipe, we can reline it in house without digging up your yard. Before we leave, we explain what caused the blocked drain and how to stop it coming back.

Not for the blocked drains we usually get called out to. Boiling water and baking soda can’t cut tree roots, break up wipes or sanitary items, or fix a pipe that has moved out of alignment. Those are some of the most common causes we find. If the drain is still slow, call us before it overflows.

It depends where the blockage sits. You’re responsible for the wastewater pipes from your property up to where they connect to Sydney Water’s network. If wastewater is overflowing, on your property or in the street, Sydney Water asks you to call its faults line on 13 20 90. Our CCTV camera shows where the blockage is. If it’s in Sydney Water’s pipe, we report it and give you the footage for any claim.

Yes. We clear blocked drains for strata buildings, property managers, schools and council parks and ovals, as well as homes. For strata we can CCTV inspect the lines, jet clean blocked sewer and stormwater drains, reline damaged pipes under common property and service sump pumps in basement carparks. If you manage a building in the Sutherland Shire, the Inner West or anywhere across Sydney, ask us about regular drain maintenance so a shared line is looked after before it blocks for every unit.

It depends on your policy, so check the policy wording or ask your insurer before you claim. If we ran the CCTV camera, we can give you the footage of what we found, so your insurer can see what caused the blocked drain.

Yes. When our plumbers run the CCTV camera through your drain, we can give you the footage. It's handy if you need to show your strata manager, landlord or insurer what was found, or if the blockage is in Sydney Water's pipe.

A blocked sewer drain usually smells like sewage, and you may notice it near a floor waste, the gully outside or a soggy patch in the yard. If the smell is coming from a shower or basin, hair and soap scum caught in the trap can cause it. If the smell hangs around, call us and we can check the drain line with the CCTV camera.

Get a free quote

Tell us what's blocked and we'll call you back with honest advice and a fixed upfront price.

Quote Request
Prefer to talk?Call 0418 408 333

Contact details

Office hoursMon – Sat 8.00 – 18.00. Sunday CLOSED